Upcoming Appointments
View/Cancel your upcoming appointments here.
Book Cooling Appointment
Schedule your Cooling appointments here.
Upload Documents
Upload documents for your upcoming appointment here.
Important Message
Thank you for contacting CSRA EOA to schedule your appointment for LIHEAP Cooling Assistance. We will open the phone scheduler on Monday, May 5th at 8:00 AM and will open online booking at 9:00 AM for the general public. Please check back at those times. Thank you.
You must have an appointments. We will not be accepting walk-ins. If you are unable to schedule and appointment, that means all the appointment slots for you county have been filled. Please try back daily. If you schedule an appointment in an county other than the county you live in, your appointment request will be denied.
List of Documents Required
Failure to provide all required documentation will delay your assistance. We require the following documents:
- Social Security card(s) for all household members.
- Valid ID for all adults in the home.
- Most recent utility bill or verification from your landlord that heating expenses are included in your rent. If you are applying for wood, coal, propane or kerosene, you need to bring a utility bill to verify your service address. If you participate in the Pre-Pay Electric Program, please present the statement from the utility company and include the account number, address and name on the account for all heating fuel sources and electric.
- Proof of household income for the past 30 days or proof of zero income including these examples:
- Check stubs: MUST have all check stubs showing pay dates and gross income for the last 30 days in consecutive order prior to your appointment date.
- OR, Current SSI/Social Security Award letter
- OR, Unemployment Check Stubs
- OR, Proof of Child Support
- Examples of items which cannot be accepted are previous LIHEAP applications, bank statements, copies of benefit checks, and 1099 tax forms.
Please note after reviewing your documents we may request additional information to complete your application.
Information
Leveraging resources, empowering people, and advocating to alleviate poverty in the CSRA Counties.
Locations of CSRA's Energy Assistance sites
Appointments will now be served in person at ALL locations:
- Burke County - 717 W 6th St., Waynesboro, GA 30830
- Columbia County - EAP Office, 2312 Walden Drive, Augusta, Ga. 30904
- Jefferson County - 1377 Hwy 17 S., Louisville, GA 30434
- Jenkins County Family Enrichment Center - 719 Wintrope Ave., Millen, GA 30442
- Lincoln Senior Center - 160 May Avenue, Lincolnton, GA 30817
- McDuffie County Senior Center - 304 Greenway Street, Thomson, GA 30824
- Richmond County - EAP Office 2312 Walden Drive, Augusta GA 30904
- Screven County Senior Center - 209 E Ogeechee St Sylvania, GA 30467
- Warren County - 229 McCoy Drive, Warrenton, Ga. 30828
- Wilkes County Pope Center - 48B Lexington Street Washington, GA 30673
The following counties will handle their appointments internally, and must be contacted directly for services.
- Emanuel County - (478) 237-5434
- Glascock County: (706) 598-0722
- Taliaferro County: (706) 456-1250
Additional Notes
Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you should also receive an automated phone reminder the day before your appointment. For faster services, please return to your appointment and upload the qualifying documents requested.
Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing 762-257-6351 and following the instructions.